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Social hacking
You'll want to fast forward to when the guest comes on. They've come up with, for loss of a better term, an imposter detector to deal with bad people calling into call centers for nefarious reasons.

I've never heard of "comfort noise" before, let alone detect how a person is calling using it...
May the road rise up to meet you.
May the wind always be at your back.
May the sun shine warm upon your face,
and rains fall soft upon your fields.
And until we meet again,
May God hold you in the palm of His hand.

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