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Social hacking
#1
You'll want to fast forward to when the guest comes on. They've come up with, for loss of a better term, an imposter detector to deal with bad people calling into call centers for nefarious reasons.

I've never heard of "comfort noise" before, let alone detect how a person is calling using it...




http://twit.tv/show/this-week-in-enterprise-tech/136
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